Shipping & Delivery 📮

How long does shipping take?

It depends on where you live!. UK Orders: Usually arrive within 2 working days once dispatched. EU Orders: Delivered by your local postal carrier and typically take 3-5 working days after dispatch. Rest of the World: Delivery may take a bit longer du

Where do you ship from?

We ship our UK orders from our UK warehouse, based in Birmingham!. Our EU & International orders are sent from our EU warehouse based in the Netherlands.

What should I do if my order says delivered but I didn't receive it?

We're sorry to hear that you're experiencing issues with your delivery. If your order shows as delivered but you haven’t received it, we recommend taking the following steps:. Check the tracking link provided for any delivery details or proof of deli

How do I find out which post office / packstation my order has been delivered to?

Sometimes your order may be delivered to your local post office or packstation. To find out where your local depot is, we recommend entering your tracking ID into your local postal carrier’s website. If a delivery card has not been left and the locat

What should I do if my tracking hasn't updated?

We know that tracking delays can be incredibly frustrating, and we’re really sorry for any inconvenience caused. Most tracking numbers will update within two working days, so please be patient during this time. Sometimes, the shipping carrier may sim

Can I change my shipping address after I've placed an order?

Unfortunately, we are unable to update shipping addresses once an order has been placed or shipped from our warehouse. However, once you receive your tracking information, you may be able to redirect the package to your new address by contacting the

I received the wrong flavour in my order, what should I do?

If you receive the wrong flavour in your order, we’re here to make it right! Please follow these steps:. Provide a photo of the item(s) received, along with the packing slip for our reference. Check your confirmation email to verify the items you ori

How do I cancel my order or subscription if it has already been processed or shipped?

If your order has already been processed or shipped from our warehouse, we regret to inform you that we are unable to make any changes at this time. However, you do have the option to refuse the package upon delivery. Once your online tracking inform

Do you provide shipping options to locations outside of your standard delivery area?

Thank you for your interest in our products!. If you are located outside of our standard delivery area, please send us your full shipping details and address. Our team will check with our warehouse to explore potential solutions and do our best to fi

Is your packaging recyclable?

We are committed to reducing our environmental impact. Our transportation boxes are made from recyclable materials, helping to minimize waste. However, the pouches themselves are not 100% recyclable in their current form. We understand the importance

What should I do if a product is not working after I received it?

If you’ve received a product from us and it isn’t working, even after inserting brand new batteries correctly, we sincerely apologise for the inconvenience. Please email our Support Team at [email protected] with:. Relevant photos of the product

My order is missing an item, what should I do?

If you’re missing an item from your order, please notify us as soon as the order is delivered. To help us resolve the issue quickly, we ask that you:. Provide a photo of the item(s) you received along with the packing slip for reference. Check your c

My order has arrived damaged, what should I do?

Firstly, we’re very sorry this has happened. To help us resolve the issue quickly, please follow these steps:. Take clear photos of the box, packing slip, and all item(s) received as soon as your order arrives. Do not dispose of any items until you’v