What should I do if my order says delivered but I didn't receive it?Updated 22 days ago

We're sorry to hear that you're experiencing issues with your delivery. If your order shows as delivered but you haven’t received it, we recommend taking the following steps:

1. Check the tracking link provided for any delivery details or proof of delivery.

2. Visit your local post office to see if the item has been held there.

3. Look around your property and check with neighbours or any safe spots where the package might have been left.

If you still can’t locate your package after these steps, please contact our support team, and we’ll work together to resolve the issue as quickly as possible.