Shop

Spacegoods Help Center

<div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&#x2019;ve placed an order and your payment has been processed but you haven&#x2019;t received a confirmation email, don&#x2019;t worry! First, check your email spam folder to make sure it hasn&#x2019;t been misdirected there.If you still can&#x2019;t find the confirmation, please share the email address and name used for the order, as well as your shipping address, so we can assist you in locating your order in our system.Our Support Team is here to help&#x2014;don&#x2019;t hesitate to reach out for assistance!</div>

If you’ve placed an order and your payment has been processed but you haven’t received a confirmation email, don’t worry! First, check your email spam folder to make sure it hasn’t been misdirected there. If you still can’t find the confirmation, ple

I haven't received an order confirmation, what should I do?

Orders 🍄

What is Hydro Dust?

Hydro Dust Ingredients

Is it better than just drinking water?

What does Hydro Dust Help with?

Does it contain caffeine?

Is it vegan, gluten-free, or allergen-free?

Is it suitable for all ages?

Is it safe during pregnancy or breastfeeding?

Where is it made?

🧪 What’s in Hydro Dust and Why You’ll Love It

What does it taste like?

Are there different flavours available?

🍓 Taste & Experience

How often should I drink it? When is the best time to take it - morning, post-workout, before bed?

How do I make my drink?

Can I take Hydro Dust and Rainbow Dust on the same day?

💧 Usage & Routine

Is there a subscription plan? Can I add to my current plan?

Do you offer samples or a trial pack?

📦 Purchasing & Subscriptions

Hydro Dust 🍉

What is Rainbow Dust?

Which flavour is right for me?

What's the best way to have Rainbow Dust?

How long does it take for Rainbow Dust to work?

Can I take Rainbow Dust every day?

What is the serving size for Rainbow Dust?

What's the best way to have Astro Dust?

Does the pouch come with a spoon?

Can I take Astro Dust and Rainbow Dust in the same day?

Can I take Moon / Star Chews alongside Rainbow & Astro Dust?

How will I feel when taking Rainbow Dust?

What kind of batteries does the frother need?

How To Enjoy 🦄

How do I cancel my order?

What happens if I make a purchase by mistake?

Why might a product be cheaper to buy in-store with a discount than directly through an online subscription?

Can I make a one time purchase?

Do you offer all flavours in sample/ trial packs?

Can I choose different flavours in your 2 & 3 pouch starter kits?

Does Astro Dust come in different flavours?

Can I have a discount code?

What can I do if my order is delayed or hasn't been sent out yet?

Can I purchase a starter kit without signing up to a subscription?

Are the accessories dishwasher friendly?

How can I cancel my subscription?

How will I know when my next subscription order is arriving?

How can I update the products in my subscription?

How do I update my subscription address?

What should I do if I received an order confirmation for a subscription I was not aware I signed up for?

Can I change my subscription delivery address?

How do I update the payment method in my subscription?

Subscriptions 🚀

Are the ingredients safe & legal?

Does Rainbow Dust contain any calories?

Rainbow Dust Chocolate Ingredients

Rainbow Dust Vanilla Cinnamon Ingredients

Rainbow Dust Coffee Ingredients

Rainbow Dust Strawberry Ingredients

Rainbow Dust Raw Chocolate Ingredients

Astro Dust Ingredients

Sweetener Dust Ingredients

Creamer Dust Ingredients

Moon & Star Chews Ingredients

Where are your mushrooms sourced from?

Do you have a caffeine free version?

Ingredients ☕

How long does shipping take?

Where do you ship from?

What should I do if my order says delivered but I didn't receive it?

How do I find out which post office / packstation my order has been delivered to?

What should I do if my tracking hasn't updated?

Can I change my shipping address after I've placed an order?

I received the wrong flavour in my order, what should I do?

How do I cancel my order or subscription if it has already been processed or shipped?

Do you provide shipping options to locations outside of your standard delivery area?

Is your packaging recyclable?

What should I do if a product is not working after I received it?

My order is missing an item, what should I do?

My order has arrived damaged, what should I do?

Shipping & Delivery 📮

Do you offer refunds or exchanges?

Money Back Guarantee

Returns 📦

Is Rainbow Dust Vegan friendly and dairy free?

Can I take your products while pregnant or breastfeeding?

Will your products show up or impact a drug test?

Can I take your products alongside prescription medication?

Are your products suitable for people with a nut allergy?

Are these 'magic' mushrooms?

Does this help with ADHD?

Are your products suitable for children?

Medical ❓

How to address feedback regarding product flavour and benefits?

I am not happy with the product or service received, how do I complain?

How do I unsubscribe from your marketing emails?

Feedback & Complaints 💬

Do you have a Referral/Ambassador program?

Referral/Ambassador Program T&Cs

Referrals 🤟🏻

About us - The Spacegoods story so far

Need more help? Contact our Support Team

Can I speak to someone on the phone?

Contact Us 📱

I haven't received an order confirmation, what should I do?Updated 21 days ago